1. Shipping & Delivery

Where do you ship from?

A: All orders are shipped from our studio in Australia. We proudly design and dispatch locally.

How long does shipping take?

A: Standard shipping takes 2–6 business days within Australia. Express options are available at checkout.

2. Orders & Sizing

How do I know what size to order?

A: Check out our Size Guide on each product page. If you’re unsure, feel free to reach out — we’re happy to help with fit advice.

Can I make changes to my order after it’s placed?

A: If your order hasn’t been dispatched yet, we’ll do our best to help. Contact us ASAP with your order number.

3. Returns & Exchanges

What’s your return policy?

A: We accept returns within 14 days of delivery for unworn items with original tags. Sale items are final.

How do I start a return or exchange?

A: Just email us at support@iconsgeneva.com with your order number and reason, and we’ll guide you through the quick process.

4. Sustainability & Ethics

Are your clothes ethically made?

A: Absolutely. Every Icons Geneva piece is made under ethical working conditions and with sustainable materials wherever possible.

Is your packaging eco-friendly?

A: Yes! We use compostable, recyclable, or reusable packaging — good for your wardrobe and the planet.

  • Customer service

    24/7 for your support

  • Free & Fast Delivery

    Delivery 3 to 5 Business Days

  • Free returns

    Free return for 14 days

  • Secure payment

    Visa, Mastercard, Amex, PayPal